Terms of Service

MellowSF(“MellowSF,” “we,” “us”) designs, builds, hosts, and maintains websites for businesses and gaming communities. Services are offered as monthly subscription plans, one-time builds, and add-ons as described on our pricing page. We may update our offerings and prices at any time. Price changes never apply retroactively to time you have already paid for.

We offer free homepage mockups at no cost and with no obligation. Mockups remain the property of MellowSF. Until you purchase a plan or build, you receive no license to use, copy, reproduce, or have a third party recreate a mockup or its design. We may decline or limit mockup requests at our discretion, and we generally provide one mockup per business or community.

Monthly plans bundle design, development, hosting, and routine content edits for one flat recurring price. Plans are billed monthly in advance, are month to month, and can be canceled at any time. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded for partial months.

While your subscription is active, we grant you a license to use the website we build and operate for you. The site’s design, code, and our tooling remain the property of MellowSF during the subscription. Your domain name is always yours. Your content (your text, logos, photos, product data, and customer information) is always yours. If you cancel, we may take the site offline after your final paid period ends. A buyout to own the site outright is available at any time; ask us for a quote.

Reduced long-term pricing (for example, a lower monthly rate after ten consecutive months on a tier) applies to continuous, paid subscriptions of the same or higher tier. Lapsed or canceled subscriptions restart the count.

One-time builds are quoted and paid as a fixed project price. Upon our receipt of full payment, ownership of the custom design and code we created for your project transfers to you, excluding third-party and open-source components, which remain governed by their own licenses, and excluding our general-purpose tools, templates, and know-how, which we license to you for use in your site. One-time builds include a post-launch fix window as described in your quote. Ongoing hosting, edits, or maintenance after that window are available as separate services.

Plans that include edits cover routine content changes such as updated hours, pricing, photos, promotions, and text. Edits are subject to reasonable use. New pages, new features, redesigns, integrations, and custom development are quoted separately. We aim to complete routine edits quickly, often same day, but turnaround times are estimates, not guarantees.

You are responsible for the content you provide and the business you operate. You represent that you own or have the right to use all content you give us (including text, images, logos, video, and player or customer data) and that your site’s use of it will not infringe any third party’s rights or violate any law. You agree not to use our services for anything unlawful, deceptive, infringing, or harmful.

You agree to defend and indemnify MellowSF against claims, damages, and expenses (including reasonable attorney fees) arising from your content, your products or services, or your violation of these terms.

If your site relates to a game server or gaming community, you are solely responsible for your community’s compliance with the terms, guidelines, and monetization policies of the relevant platforms and rights holders (for example FiveM/Cfx.re, Rockstar Games and Take-Two Interactive, Mojang and Microsoft, Valve, or Discord). MellowSF is not affiliated with, endorsed by, or sponsored by any of these companies. Building a website, store, or donation system for your community does not constitute advice that your monetization complies with any platform’s rules, and we make no guarantee that it does.

Payments are processed by Stripe. We do not store your full card details. Prices are in U.S. dollars and exclude any applicable taxes, which will be added where required. Except where these terms or applicable law say otherwise, payments are non-refundable once the related service period has begun or the related work has been delivered. If something has gone wrong, contact us first; we would rather fix the problem than argue about it.

Sites are hosted on reputable third-party infrastructure. We work to keep your site fast and available, but we do not guarantee uninterrupted or error-free operation, and we are not responsible for outages, delays, or data loss caused by third-party providers, networks, or events outside our reasonable control.

We build sites designed to perform, but we do not guarantee search rankings, traffic levels, lead volume, player counts, revenue, or any other specific business outcome. Marketing results depend on many factors outside our control.

Except as expressly stated in these terms, our services and site are provided “as is” and “as available,” without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law.

To the maximum extent permitted by law, MellowSF will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill. Our total liability for all claims arising out of or relating to the services will not exceed the amounts you paid us in the twelve months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

You may cancel a monthly plan at any time, effective at the end of the billing period. We may suspend or terminate services for non-payment, for violation of these terms, or where continuing would expose us to legal risk. If we terminate without cause on a monthly plan, we will refund the unused portion of your current period.

These terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules. Before filing any formal claim, both sides agree to try in good faith to resolve the dispute informally by contacting the other. Any dispute that cannot be resolved informally will be brought in the state or federal courts located in Washington, and both sides consent to their jurisdiction.

We may update these terms from time to time. The “last updated” date above reflects the current version. Material changes will be posted on this page, and continued use of the services after changes take effect constitutes acceptance. Changes do not apply retroactively.

Questions about these terms: email mellowssf@gmail.com or call (509) 494-3235.